erabetPrivacy Policy

This page describes what we collect when you use erabet and how we keep that data protected. We take your privacy seriously and are committed to transparent practices around personal information. When you open an account, deposit funds, or place bets on our platform, we collect certain data to verify your identity, process your payments, and provide customer support.

Our erabet privacy policy covers what personal information we collect, how we use it, who we share it with, how long we retain it, and what rights you have regarding your data. We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about our privacy practices, contact our support team during business hours.

Our services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

What data we collect on erabet

We collect personal information from you during account registration and verification. This includes your full name, date of birth, email address, phone number, residential address, and government-issued ID number. We collect this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.

We collect information about your activity on erabet, including the games you play, bets you place, amounts wagered, and outcomes. We also collect technical information such as your IP address, device type, browser type, and operating system. This information helps us understand how you use our platform, detect suspicious activity, and improve our service.

We may collect additional information if you contact our support team, participate in promotions, or provide feedback. This information is used to respond to your inquiries, process your requests, and improve our customer service.

How we use your data on erabet

We use your personal information to verify your identity and prevent fraud. This is a legal requirement in most jurisdictions where we operate. We also use your data to process your deposits and withdrawals, calculate your account balance, and settle your bets.

We use your activity data to detect suspicious patterns, prevent money laundering, and comply with regulatory requirements. We also use this data to improve our platform, understand user preferences, and develop new features.

We do not use your data for purposes other than those described in this policy without your explicit consent. We do not sell your personal information to third parties.

Third-party processors and data sharing on erabet

We share your personal information with third-party service providers who help us operate erabet. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services, and customer support platforms. We require these service providers to protect your data and use it only for the purposes we specify.

Our servers may sit outside your jurisdiction. This means your data may be transferred to and stored in countries other than Indonesia. We take steps to ensure that your data receives the same level of protection regardless of where it is stored.

We do not share your personal information with other users, advertisers, or marketing partners. We do not sell your data. We may share aggregated, anonymized data (such as the number of active users or average bet size) for research or reporting purposes, but this data cannot identify you.

How long we keep your data on erabet

We retain your personal information for as long as your account is active and for a period after account closure to comply with legal and regulatory requirements. Typically, we retain data for at least 5 years after your account closes.

We retain transaction records (deposits, withdrawals, bets) for at least 7 years to comply with anti-money-laundering regulations and tax requirements. We retain account verification documents (ID copies, address proofs) for at least 5 years after account closure.

If you request deletion of your account, we will delete your personal information except where we are required by law to retain it. We will retain anonymized data for statistical and research purposes.

How we protect your data on erabet

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Your account credentials and payment information are encrypted and stored securely on our servers. We use firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access.

We limit access to your personal information to employees and contractors who need it to perform their job functions. All staff members are required to maintain confidentiality and comply with our data protection policies.

While we take extensive precautions to protect your data, no security system is completely impenetrable. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

Cookies and tracking on erabet

We use cookies to remember your login information, track your session, and understand how you use our platform. Cookies are small files stored on your device that help us provide a better user experience. You can disable cookies in your browser settings, though this may affect your ability to use erabet.

We use analytics tools to track how users interact with our platform. This helps us identify technical issues, understand user preferences, and improve our service. We do not use this data to identify you personally.

We do not use tracking pixels or other technologies to track you across other websites. Our tracking is limited to erabet and is used only to improve our platform.

Your rights regarding your data on erabet

You have the right to correct inaccurate information. If your personal details have changed (name, address, phone number), update them through your account settings or contact our support team.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. Contact our support team to request account deletion. We will delete your data except where we are required by law to retain it.

You have the right to opt out of promotional communications. You can manage your communication preferences through your account settings or by contacting our support team.

Contact us about privacy on erabet

If you have questions about our privacy practices, concerns about how we handle your data, or requests to access or delete your information, contact our support team during business hours. We will respond to your inquiry within 5 business days.

Our services are available only where local law permits. If you believe we have violated your privacy rights or applicable data protection laws, you may file a complaint with the relevant data protection authority in your jurisdiction. We are committed to resolving any privacy concerns and will cooperate with regulatory investigations.